Amazon is Hiring Central Operations Support Executive

Position: Central Operations Support Executive, IN External Fulfillment
Job ID: 2722891 | ASSPL – Karnataka

Job Summary:
The role of Central Operations Support Executive is a critical position within the IN External Fulfillment team at Amazon, responsible for ensuring the smooth and efficient daily operations of sellers through remote support. This position plays a pivotal role in maintaining operational excellence by monitoring key metrics, coordinating on-field support, managing stakeholders, and implementing new processes that enhance the overall seller experience. The executive is also tasked with running central control centers, which are vital to Amazon’s expansive and complex supply chain network.

As a Central Operations Support Executive, you will be the primary point of contact for sellers, ensuring they receive timely and effective assistance with their daily operations. This includes monitoring their performance metrics, identifying any issues that may arise, and promptly addressing them through the appropriate channels. Your ability to analyze data and identify patterns or disruptions will be crucial in maintaining operational continuity and ensuring that sellers can meet their targets and deliver excellent customer service.

One of the key aspects of this role is the requirement to manage stakeholders both within and outside of Amazon. This involves regular communication with field executives, sellers, and various internal and external agencies. Effective stakeholder management is essential for the timely and efficient execution of operations, as it ensures that all parties are aligned and working towards the same goals. Additionally, the role requires a high degree of ownership, as you will be responsible for overseeing the implementation of new processes and ensuring that they are executed seamlessly.

The Central Operations Support Executive is also tasked with training and directing sellers in the execution of Amazon’s norms and practices. This includes providing guidance on best practices, helping sellers navigate new processes, and ensuring that they adhere to the standard operating procedures (SOPs) that have been established. Your ability to communicate clearly and effectively will be critical in ensuring that sellers understand and follow these guidelines.

In addition to these responsibilities, the role involves a significant amount of data analysis. You will be expected to analyze various data points, identify trends, and propose new features and processes that can improve the seller experience. This could involve anything from optimizing existing processes to developing entirely new ones. Your analytical skills will be essential in driving continuous improvement and ensuring that Amazon remains at the forefront of the e-commerce industry.

Given the dynamic nature of Amazon’s operations, the Central Operations Support Executive must be prepared to work in shifts, including weekends. This ensures that support is available whenever it is needed, and that sellers can rely on consistent and timely assistance. The ability to work flexible hours is a key requirement for this role, as it allows you to respond to issues as they arise and provide the necessary support to keep operations running smoothly.

Key Roles and Responsibilities:

1. Remote Monitoring and Support:

• Efficiently monitor the functioning of assigned sites by making outbound calls, sending emails, and coordinating with field executives.
• Ensure that sellers receive timely assistance with their daily operations by identifying and addressing any issues that arise.

1. Stakeholder Management:

• Act as a liaison between field executives/sellers and various internal and external agencies to facilitate the efficient and timely execution of operations.
• Maintain regular communication with stakeholders to ensure that all parties are aligned and working towards the same goals.

1. Training and Compliance:

• Train and direct sellers on the execution and adherence to Amazon’s norms and practices.
• Provide guidance on best practices and ensure that sellers understand and follow established SOPs.

1. Data Analysis and Process Improvement:

• Analyze data to identify trends, patterns, and disruptions.
• Propose and implement new features and processes to improve the seller experience and drive operational excellence.

1. Availability:

• Be willing to work on weekends and in shifts to ensure that support is available whenever it is needed.

Basic Qualifications:

• A Bachelor’s degree in a quantitative or technical field such as Computer Science, Engineering, or Statistics.
• Proficiency in Excel, with the ability to analyze and interpret data effectively.

Preferred Qualifications:

• Experience with SQL, which will be beneficial in managing and analyzing large datasets to support decision-making processes.

Link to apply : https://www.amazon.jobs/en/jobs/2722891/central-operations-support-executive-in-external-fulfillment?cmpid=SPLICX0248M&ss=paid