Ever wonder what goes on inside the cloud?
DigitalOcean (NYSE: DOCN) makes cloud computing simple, allowing developers to focus on building software that transforms the world. Our mission-critical infrastructure and fully managed services empower startups and small to medium-sized businesses (SMBs) to swiftly deploy and scale modern applications. As a remote-first company, our employees, like our customers, are globally distributed.

We seek individuals passionate about solving technical challenges and enabling customers, with deep experience in Linux and open-source environments. We are hiring a Cloud Support Engineer to join our Cloud Support Core team, supporting our second shift from 4pm-12am EST (1:30AM-9:30AM IST | 1:00AM-9:00AM PKT). Reporting to the Manager of Cloud Support, you’ll be responsible for connecting customers worldwide with the resources they need to fully leverage our platform and advocating for their needs. This role involves direct support for our Droplets and related networking and storage features on our infrastructure.

Key Responsibilities:

Responding promptly to a high volume of technical tickets from customers.
Demonstrating working knowledge of Cloud Services, Networking, and Storage concepts.
Delivering exceptional support for Compute, Network, and Storage Products such as Droplet, Load Balancer, DNS, Block, and Object Storage.
Collaborating both independently and with our support, product, and engineering teams.
Identifying, communicating, and documenting process and policy enhancements.

What We’re Looking For:

Excellent written and verbal communication skills.
Proactivity in team collaboration and customer support advocacy.
Proficiency with Linux and tools like Cpanel, WordPress, node.js, and hands-on experience troubleshooting web hosting errors.
Basic understanding of Cloud Infrastructure, Cloud APIs, scripting, Docker, and containerization.
Strong knowledge of TCP/IP.
Solid grasp of Linux fundamentals and networking protocols like HTTP, DNS, & TLS.
Understanding of the OSI model, public & private IPs.
Experience troubleshooting Networks & Storage (cURL, traceroute, dig, DNS, CORs or related).
Linux certifications are highly desirable.

Why Join DigitalOcean?

We take pride in our work. You’ll join a cutting-edge tech company on an upward path, focused on simplifying cloud computing so developers can dedicate more time to building world-changing software. As part of the team, you’ll embody the Shark mentality—thinking big, bold, and scrappy, with an owner’s mindset and a strong sense of responsibility for customers, products, colleagues, and decisions.

We prioritize career growth. At DigitalOcean, you’ll do the best work of your career alongside some of the smartest and most engaging people in the industry. We challenge you to think big and provide resources to ensure your continued growth, including conference reimbursement, training, and education. All employees have access to LinkedIn Learning’s extensive course library to support ongoing development.

We care about your well-being. Wherever you are, we offer a competitive benefits package to support your overall well-being, from a one-time work-from-home stipend to wellness allowances and flexible time-off policies. While our benefits philosophy is consistent globally, specific offerings may vary based on local regulations and preferences.

We recognize and reward your contributions. Compensation for this position is based on market data, experience, and skills, with the potential for bonuses tied to company and individual performance. We also provide equity compensation, including grants upon hire and participation in our Employee Stock Purchase Program.

We champion diversity and inclusion. As an equal-opportunity employer, we believe that diverse perspectives and backgrounds strengthen our teams and products. We take diversity and inclusion seriously and do not discriminate based on race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetics, marital status, or military service.

An entry-level role assisting with cloud support, troubleshooting, and customer service, with a focus on learning and development.

This role is remote.