Position: Analyst
Location: Mumbai, Maharashtra, India
Job Description
Responsibilities:
- Communication: Possess excellent communication skills to listen, understand, and convey information to key stakeholders, emphasizing areas for improvement and potential issues.
- Collaboration: Work effectively with teams to complete tasks within set deadlines while maintaining high standards and superior service levels.
- Proactivity: Exhibit a proactive approach and take responsibility beyond assigned tasks.
Key Responsibilities:
- Review tickets/order IDs based on client-provided documents.
- Communicate effectively to resolve customer issues.
- Check the status of services on accounts using client tools.
- Demonstrate excellent multitasking and creative problem-solving skills.
- Act decisively in critical situations by assessing and initiating appropriate actions.
- Update order status in internal and client tools.
- Create and share daily reports with clients.
- Meet process expectations with high quality and adherence to SLAs.
- Collaborate with the team and Project Manager to ensure timely project delivery.
Required Skills:
- Fresher or up to 1 year of experience.
- Proficient in Excel and PowerPoint.
- Ability to develop and analyze tickets.
- Proven ability to ensure error-free results through self-checking.
- Effective client communication skills.
- Ability to work in a dynamic, high-energy environment with rotational shifts.
Qualifications:
- Bachelor’s degree in any field.
About Us:
At eClerx, we assist some of the largest global companies, including 50 of the Fortune 500 clients, in solving their most complex problems and delivering transformative insights. Employees across various roles and levels have the opportunity to build expertise, challenge the status quo, think innovatively, and help our clients create value.
About the Team:
eClerx provides essential business operations services to over fifty global Fortune 500 clients across various industries including financial services, telecom, retail, fashion, media, manufacturing, travel, software, and high-tech. Founded in 2000, eClerx is one of India’s leading process management and data analytics companies, listed on the Bombay and National Stock Exchanges. Our global workforce of over 9,500 employees operates from the US, UK, India, Italy, Germany, Singapore, and Thailand.
eClerx Digital, a trusted partner for creative production, eCommerce/web operations, and analytics & insight services, helps the world’s largest brands improve their digital business profitability. Our team of 3,000+ digital delivery employees, located in Mumbai, Pune, Chandigarh, Verona, and Phuket, applies deep digital expertise to support demanding global clients 24/7/365, driving key metrics such as improved acquisition, conversion, retention, and overall customer lifetime value.
Link : https://fa-ewji-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/75412
